Oracle Cloud Security Exploration
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Summary
Comprehensive self-directed study and practical application focusing on Oracle Cloud security principles and architecture, aiming to understand and implement robust cloud security measures.
About
Highly proficient 1st and 2nd line IT Support Advisor with over 4 years of experience delivering exceptional technical assistance in diverse remote and onsite environments. Adept at troubleshooting complex hardware and software issues, optimizing system performance, and enhancing user satisfaction. Committed to leveraging strong technical expertise and emerging cybersecurity knowledge to drive operational efficiency and secure IT infrastructures in a dynamic corporate setting.
Work
Escape Media House
|Field Service Technician
Johannesburg, Gauteng, South Africa
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Summary
Managed comprehensive 1st and 2nd line IT support, specializing in field service, troubleshooting, and system maintenance to ensure seamless operational continuity for diverse clients.
Highlights
Managed a high volume of 1st and 2nd line customer queries via phone, email, and live chat, achieving high resolution rates for technical issues.
Executed efficient workstation setup and printer networking for new and existing clients, significantly enhancing user productivity and connectivity.
Conducted thorough post-service reviews to reduce equipment failures and callbacks by 15%, improving overall reliability and customer satisfaction.
Provided expert technical support for Konica Minolta printers, including troubleshooting, repair, and firmware updates, ensuring optimal operational efficiency.
Led successful on-site and off-site installations, workstation repairs, and maintenance, completing over 50 projects ahead of schedule.
Responded promptly to emergency maintenance requests, consistently restoring critical systems within defined service level agreements.
Intellovate Health Care (Chris Hani Baragwanath)
|1st Helpdesk Support
Johannesburg, Gauteng, South Africa
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Summary
Delivered critical Tier 1 IT support to internal users, ensuring optimal system performance and fostering a clear understanding of technical solutions.
Highlights
Provided Tier 1 IT support to over 200 non-technical internal users, resolving daily technical issues through desk-side services and remote assistance.
Configured and deployed hardware, devices, and software for new employee workstations, reducing setup time by 20% and ensuring immediate productivity.
Guided end-users through basic troubleshooting tasks, improving self-sufficiency and reducing repeat inquiries by 10%.
Translated complex technical information into clear, actionable terms for non-technical individuals, enhancing user understanding and promoting efficient problem resolution.
Installed, modified, and repaired software and hardware components, resolving an average of 15 technical issues per day to maintain system integrity.
Provided dedicated on-call support for critical Cloud software issues, ensuring 99.9% system availability and minimizing operational downtime.
Monitored operational systems proactively and troubleshot errors, leading to a 5% reduction in system malfunctions.
Contributed to updating and documenting technical support best practices, enhancing team efficiency and knowledge sharing.
Vodacom
|Data Support / End-User Support
Johannesburg, Gauteng, South Africa
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Summary
Provided essential 1st-line technical support for data services and end-user devices, including installation and troubleshooting.
Highlights
Delivered 1st-line support for data service installations and troubleshooting, resolving common connectivity issues for over 50 users weekly.
Addressed a high volume of Blackberry device queries, ensuring optimal functionality and user satisfaction for mobile data services.
Assisted customers with initial setup and configuration of data plans, reducing activation time and improving user onboarding experience.
Education
ISC2
Johannesburg, Gauteng, South Africa
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Certification
Cybersecurity
Courses
Cybersecurity
Cisco Networking Academy
Johannesburg, Gauteng, South Africa
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Certification
Cybersecurity Essentials
Courses
Cybersecurity Essentials
ISC2
Johannesburg, Gauteng, South Africa
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Certification
Cybersecurity Essentials
Courses
Cybersecurity Essentials
Cisco Networking Academy
Johannesburg, Gauteng, South Africa
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Certification
Linux Essentials
Courses
Linux Essentials
Cisco Networking Academy
Johannesburg, Gauteng, South Africa
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Certification
IT Essentials
Courses
IT ESSENTIALS (A+)
FredNorman
Johannesburg, Gauteng, South Africa
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Matric
General Studies
Languages
English
Isizulu
Sesotho
Skills
Technical Support
1st Line Support, 2nd Line Support, Troubleshooting, Hardware Installation, Software Installation, System Maintenance, On-call Support, Helpdesk Operations, Remote Support, Onsite Support.
System Administration
Windows OS, macOS, Linux, Unix, Workstation Setup, Printer Networking, System Monitoring.
Networking & Security
LAN, Endpoint Security, Backups, Cybersecurity, API Security, Cloud Security Layers, Redundant Design, Elasticity, Scalability, Security Compliance.
Customer Service
Service Desk, Phone Support, Email Support, Live Chat, User Training, Problem Remediation, Documentation.
Database & Data Management
MySQL Database, SQL Queries, RDBMS Concepts, Data Analysis.
Cloud Platforms
Oracle Cloud Application, Oracle Fusion Cloud (HR), Oracle Fusion Cloud ERP, Oracle Fusion Cloud SCM, Cloud Infrastructure Management.
Cybersecurity Operations
Cyber Attack Investigation, Risk Assessment, Security Posture Improvement, API Logs, Application Security Testing.
Office Productivity
Microsoft Excel.
Projects
API Security Best Practices Implementation
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Summary
Project focused on understanding and applying best practices for API security, including integration into development processes and compliance standards.
Cyber Attack Investigation & Risk Assessment
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Summary
Conducted a comprehensive investigation of a simulated cyber attack and performed a detailed risk assessment to identify vulnerabilities and recommend improvements for client cybersecurity posture.
SQL Database Management & HR Schema Development
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Summary
Project demonstrating proficiency in SQL database concepts, including writing complex SQL statements and designing an HR schema with column aliases and concatenation operations.
Oracle Cloud Application Modules Study
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Summary
In-depth study and exploration of key Oracle Cloud Application modules, including Human Resources (HR) Capital Management, Enterprise Resource Planning (ERP), and Supply Chain Management (SCM).